INFORMATION & FAQ
Bike Shipping Information  What are the bike shipping options?- TriBike Transport will provide their bike shipping services at the 2010 Ford Ironman St. George. To learn more or to sign up for their service, check out http://www.tribiketransport.com.
Drop off your bike at a local partner shop (fully assembled, minus your pedals).
TBT will pick up your bike as-is and drive it to your event.
When you arrive, pick up your bike, just as you left it, next to transition.
After your race, walk your bike over to TBT directly from transition, drop it off and forget about it until you get home. TBT will deliver it back to you.
If you choose to pack your bike yourself, please do so carefully before transporting it to Utah. Most airlines recommend that you use the following procedures when shipping your bike:
• Pack your bike as if you were shipping a carton of eggs. Do everything you can to ensure damage-free delivery.
• Boldly label your bike case with your name, address, etc., so it can be identified quickly.
• If you plan to arrive in Utah immediately before the race, you risk having your bike arrive after you do. Plan ahead!
For athletes who are not using TriBike Transport for shipping, the Ironman Bike Store offers full service bike repairs, assembly and disassembly of bikes that are shipped via FedEx, UPS or transported via air carrier. They will be staffed by expert bike technicians and stocked with a variety of merchandise.
If you are shipping your bike to the Ironman Bike Store at the Ford Ironman St. George event, please use the following shipping address:
Ironman Bike Store
ATTN: BIKE SHIPPING PROGRAM
1835 Convention Center Drive
St. George, Utah 84790
Delivery Window: April 19 to April 30 (No deliveries accepted before April 19)
Please note that it is extremely important you ship your bike to the Ironman Bike Store during the delivery window. If your bike arrives before April 19, it will be sent back to you. The shipping address is ONLY for athletes who are shipping their bike to the Ironman Bike Store in Utah. If you are not using the Ironman Bike Store’s services, do NOT ship your bike to the above address.
Please email your name and tracking number with the bike service form found below to the Ironman Bike Store at ironmanbikestore@ironman.com with the subject heading: Bike Shipping Program: St. George
Full Service ($225 USD) - Customer ships their bike to the address provided. We receive the case, unpack the bike, build the bike, tune the bike and hold on to the case. After the event, we disassemble the bike, pack it and ship it to the address the customer provides.
Fly-In Full Service ($175 USD) - Customer brings their case to us on-site. We unpack the bike, build the bike, tune the bike and hold on to the case. After the event, we disassemble the bike, pack it and give the case to the customer.
Unpack and Assemble ($85 USD) - Customer brings their case to us on-site and we unpack the bike, assemble the bike and tune the bike. The customer takes the bike and the case with them.
Disassemble and Pack ($75 USD) - Customer brings us their bike and their case. We disassemble and pack the bike. The customer takes their case.
Receive Only ($40 USD) - Customer ships their case to the address we provide. We receive and sign for the case (if applicable). We hold on to the case until the customer comes to pick it up.
Return Shipping Only ($90 USD) - Customer brings us their case and we ship it to the address they provide. Insurance is set at $2,000 USD. Additional insurance can be purchased at $9.00 for every $1,000 of insurance.
Bike Case Storage Fee ($20 USD) - Customer only needs to store their case and did not purchase a package that specifies case storage.
Iroman Bike Store Bike Shipping Service Form
Is the swim a wave start and where can I find my wave?- No, the swim is an in-water (treading) mass start. The Professionals will start at 6:50am and the Age-Groups will start at 7:00am.
What is the expected water temperature on race day? What are the expected weather conditions?- St. George has a fairly temperate climate. During the month of May, the average high is 86 F and the average low is 52 F.
What are the course cut-off times?- Swim: The swim course will close at 9:20am – two hours and twenty minutes after the start. Athletes who have not crossed the timing mat at the swim exit by 9:20am will not be permitted to continue.
Bike: There is a cut off at the start of the second loop of the bike course (64-mile mark) at 2:05pm. Any rider who has not reached the start of the second loop of the bike by 2:05pm will not be permitted to continue. The bike course will close at 5:30pm. Athletes arriving at the bike dismount line after 5:30pm will not be permitted to continue.
Run: There is a cut off at the half way point of the run (13.1-miles) at 9pm. Athletes who have not reached the turnaround at Main and Tabernacle Streets by 9pm will not be permitted to continue. The run course will close at midnight. All athletes still on the run course after the cut-off time will be disqualified but given the opportunity to unofficially finish the race.
Where will the aid stations be located and what products will be available?- Bike course – There will be 5 aid stations placed 10 to 12 miles apart and will have five tables set up with the following at each table (in order):
1 - Gatorade Thirst Quencher (Lemon Lime)
2 – Water in 20-ounce sport top bottles
3 - Food including PowerBars, PowerGels, and bananas
4 - Water
Run course- Aid stations will be located approximately every mile and will have six tables set up with the following at each table (in order):
1 - Gatorade Thirst Quencher Orange
2 – Water in 8-ounce cups
3 - Food including PowerBars, PowerBar Gel, bananas, orange wedges, pretzels, & cookies
4 – Cola
5 – Water
There will also be sponges and ice available.
Where can I find a map of the race course?- Swim/Bike/Run courses are available in the course section of the web site.
Where will the two transitions be located?- The swim start, swim finish and swim-to-bike transition (T1) are located at Sand Hollow Reservoir, less than 30 minutes northeast of downtown St. George. The bike-to-run transition (T2), the finish and all post-race activities are at Town Square (Main Street and Tabernacle Street) in downtown St. George.
How do I find out if there are entries still available and if so, how do I sign up?- Go to the ENTRY link on the site and if the entry page says the race is still open, there will be a link to the sign up form.
Note: Most full Ironman races sell out within hours of opening entry the day after each event. Please plan to sign up a year in advance if you want to secure a general entry spot.
What is the 2011 entry fee?- $575.00 USD (plus processing fees)
Major credit cards only (Discover cards are not accepted); cash or checks are not accepted.
What is the last day that I can withdraw and receive a partial refund for my entry?- Refund/Withdrawal Policy:
Withdrawal requests must be received in writing via E-mail to stgeorge@ironman.com . Without exception, all requests must be received on or before March 14, 2011 to be eligible for a partial refund of $150.00 (USD). Transfers or deferrals are NOT permitted. *Withdrawal policy also applies to the Ironman Foundation Slots*
Once general registration closes, are there other ways to register for the event?- Yes, you may register through our Ironman Community Foundation slots.
Slots will be sold on a first-come, first-served basis and will each cost $1,100.00 USD, which includes athlete registration and a $550.00 tax-deductible donation to The Ironman Foundation, Inc., a not-for-profit organization. One hundred percent of all donations made to The Ironman Foundation, Inc. will be distributed to various local organizations and charities based in St. George.
Is there a waiting list for the races when they are sold out?- No, races do not have waiting lists.
Are there age requirements?- Entrants must be 18 years of age on race day.
What age group will I race in on race day?- The Ford Ironman World Championship and Foster Grant Ironman World Championship 70.3 and all qualifying events will implement both the International Triathlon Federation and USA Triathlon's Age Group Competition rule: All age group athletes must compete in the age group division corresponding to the athlete's age on December 31 of the year of the event.
When will 2011 registration open?- Registration will open on-site after the conclusion of the 2010 race. Online registration may become available once on-site registration closes. Information on the exact date and time will be available on the website.
Who do I contact if my registration information needs to be updated? Will DVDs be given out or available for purchase?- In an effort to be more environmentally friendly, Ironman will no longer be producing the race highlights DVD. To view the race highlights video please log on to the homepage.
Where will Lost & Found be located during the event?- On race day, stop by the Information Tent at Town Square near the finish line and T-2. On Sunday after the race, lost and found can be picked up at the Race Office in the Dixie Center (Entrada A).
Following the race, please contact stgeorge@ironman.com for information on any lost or found items.
How can a schedule a pre or post race massage?- The following massage therapy services will be offered at the Ford Ironman St. George: therapeutic, deep tissue and sports massage therapy. Massage appointments
will be available on-site and advanced appointments at your hotel will also be available. The on-site massage area is located at the Dixie Center.
Athletes may schedule a pre-race massage by visiting http://www.pauldunsdonmassage.com, e-mailing pauldunsdonmassage@gmail.com or calling 435-216-8785. Rates for on-site massage sessions are $1.00 USD per minute (ex. 60 minutes = $60.00 USD) for
whatever length of time you choose (minimum of 15 minutes). For advanced appointments at your hotel,you may chose 60 or 90-minute sessions at $1.00
USD per minute plus a $15.00 service charge. Cash or check only; no credit cards. On race day, massage service volunteers will offer a 10-minute complimentary
post-race massage to athletes ONLY on a first-come,first-served basis.
What items do I receive for my registration?- Athletes will receive their sling bag at athlete check-in and their finisher hat, t-shirt and medal after crossing the finish line.
Where can I purchase official event merchandise? Who is the contact for the official merchandise? Who do I contact regarding race photos? Qualifying for the 2010 Ford Ironman World Championship- Seventy-two (72) qualifying slots for the 2010 Ford Ironman World Championship (October 10, 2010, in Kailua-Kona, Hawaii) will be awarded to the top professional and age group finishers. Final slot allocation will be determined on race day based on the number of official starters. Athletes MUST claim their slot in-person on Sunday, May 2 from 9:00-11:00 a.m. in the Dixie Center (Registration Desk). Be prepared to pay the $550.00 USD entry fee with credit card or check only; no cash (a $25.00 USD processing fee will be added to credit card charges; Discover cards are NOT accepted). All unclaimed slots will be rolled down to the next eligible finishers beginning at 11:00 a.m.
Slot Allocation Policy- At least one slot shall be allocated to each five-year age group category in which any age group athlete sends in an application, both male and female, per the age group categories listed above. If there are no athletes entered in the race in a particular age group, then that slot will be moved to the next calculated age group in that same gender. For additional age group slots, slot allocation shall be representative of the actual number of age grouper applicants in each category in the race. As an example, if 8% of the age-group applicants are females 40-44, then 8% of these slots would be allocated in the female 40-44 category.
How many qualifying slots are there for Ford Ironman World Championship and Foster Grant Ironman 70.3 World Championship and how are they distributed?- Go to:
http://www.ironmancenter.com/qualify/konaslots.php
for qualifying information.
Please read the Athlete Information Guide (posted a few weeks before the event) in regards to Ford Ironman World Championship and Foster Grant Ironman 70.3 World Championship registration and roll down.
Where can I find information about USAT and WTC policies? Why do I have to be a member of USAT or buy a one-day license and what does that insurance cover? What is the Age Group breakdown?- 18-24
25-29
30-34
35-39
40-44
45-49
50-54
55-59
60-64
65-69
70-74
75+
What categories are offered?- Age Group, Professional and Physically Challenged (PC)
Will there be relays?- No, only one athlete may compete.
Are wetsuits allowed?- Wetsuits may be worn in water temperatures up to and including 24.5 degrees Celsius/76.1 degrees Fahrenheit. Athletes who choose to wear a wetsuit in water temperatures exceeding 24.5 degrees C /76.1 degrees F will not be eligible for awards, including World Championship slots. Wetsuits will be prohibited in water temperatures greater than 28.8 degrees C/84 degrees F.
Swimwear and swim apparel must be comprised of 100 percent textile material, such as nylon or lycra, and may not include rubberized material such as polyurethane or neoprene. Swimwear may not cover the neck or extend past the shoulders or knees. Swimwear may contain a zipper. A race kit or trisuit may be worn underneath swimwear.
Wetsuits cannot measure more than 5 millimeters thick.
Will I be allowed to cross the finish line with my athlete?- Friends and/or family members are NOT permitted to cross the finish line or enter the finish chute with participating athletes. However, friends and/or families are encouraged to reunite with their athlete in the post-race area just beyond the finish line.
Are disk wheels allowed? Where is the best place to watch Ford Ironman St. George?- Swim: Sand Hollow Reservoir
Bike/Run Finish: Town Square in downtown St. George.
Will there be transportation?- For the convenience of athletes and spectators alike, we have arranged a race day shuttle bus service from the Washington County Fairgrounds to the swim venue at Sand Hollow State Park. Public parking will NOT be available at Sand Hollow State Park.
How much are bus tickets? Where should I park?- Please see the Getting Around on Race Day brochure, posted on the Race Essentials tab of the Home Page, for parking information.
What roads will be closed on race day?- There will be a road closure brochure that will become available in January of 2010.
How do I get around on race day?- Please see the Getting Around on Race Day brochure, posted on the Race Essentials tab of the Home Page.
Where are the best places to eat?- Head to downtown St. George I(St. George Blvd. and Main Street) for an eclectic mix of eateries within walking distance to the finish line.
Can I take my car on the race course to watch my athlete?- No, for safety reasons we ask that you do not attempt to follow your athlete by car. The best place to watch your athlete is in the transition area and the finish line. Any vehicular traffic on the race course should expect long delays. Please do not attempt to gain access to the race course with your vehicle. We want to keep the course as safe as possible for the athletes.
Will I be allowed to cross the finish line with my athlete?- Friends and/or family members will no longer be permitted to cross the finish line or enter the finish chute with participating athletes. This policy will allow each competitor adequate time to celebrate their accomplishment without interfering with other finishers and ensure the safety of all participants, volunteers and fans. Athletes who choose not to respect the new policy will receive an automatic disqualification (DQ).
Will I be allowed into the finish line area to greet my athlete?- Unfortunately, due to high congestion in the finish line area, no spectators will be allowed. Please do not try to gain access to this area, as it must remain clear for the safety of the athletes. Before the event, you and your athlete should decide on a meeting place for after they have finished.
Will I be allowed into the medical tent to look for my athlete if they have not arrived at our meeting destination?- The Medical Tent is highly congested and spectators will not be allowed in. There will be a Medical Information Tent next to the Medical Tent where medical updates will be available on athletes who enter the Medical Tent. Please, be patient with the Medical Information Volunteers, updates will be posted as soon as they are received.
Where can I find a schedule of events for race week?- A schedule of events is posted on the website. Go to Information > Schedule. It is also available in the Athlete Information Guide on the web site, posted roughly two months prior to the event.
What is the timing system used?- ChampionChip Timing Systems
If I have my own chip, can I use it?- Yes, just e-mail your chip number to the Timing Department at timing@ironman.com . In the subject line, please include "Personal Chip - Race Name"
For example, if you plan to use your own chip for Ironman Louisville, send us your information with the subject line "Personal Chip - Ironman Louisville"
I didn't turn in my timing chip after the race. Where do I return it so I won't be charged the "lost chip" fee?- To avoid the lost chip fees, please mail your chip to the following address:
Attn: Timing
World Triathlon Corporation
2701 North Rocky Point Dr.
Suite 1250
Tampa, FL 33607
How can I buy my own ChampionChip? Will there be live on-line tracking and results on race day? Will I receive an Official Finisher's certificate?- Yes, you will receive your certificate via E-mail.
When will the race officially end?- The race will officially end seventeen hours after the final athlete enters the water on race morning. All aid station stops, transitions, etc. will be included in your total elapsed time.
What is the host hotel and how do I find other lodging information?- Use the Lodging link to go to the accommodation section of the web site.
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